Make sure that you have all contents listed below:
A micro USB Power Cable. Only use this power the device.
Information for compliance with Commission Regulation 801/2013
Power consumption (Idle) TBD
Power consumption (mobile Connection) TBD
Supply Voltage to high; Battery voltage to high/low;
No battery connected
Power saving mode
The gateway provides a power saving mode. This can be turned on via the serial protocol. Have a look at the protocol specification for more details. In a power saving setting, it is further recommended to remove all LEDs from the board. There Gateway base has 3 LEDs (2 for the Battery and 1 info LED). Furthermore, depending on your Cloud-Adapter, there might be further LEDs. The LEDs can be safely removed from the board and adapters. This will reduce the power dissipation by up to 160mW depending on your setting.